CASE STUDIES: WHAT WE'VE DONE FOR OTHERS

Interim Project Management and VP Operations, Commtag Ltd, a Cambridge based wireless technology company

"Mark Smith made a significant contribution to Commtag's product delivery capability and I would recommend him as a competent project manager, carrying things through to completion with objectivity while adding value to the organisation and the team."
Geoff Baird, CEO Commtag Ltd - March 2003

Program Management Consultancy, Avaya Communication Appliances Division, New Jersey, USA

"Mark Smith was engaged to research, recommend and develop a PMO model for the Appliances Division. His expertise, diligence, attention to detail and personal commitment were instrumental to the success of this project. In particular, the Program Office now uses their knowledge, skills an capabilities to create better value products and services for our customers."
George Franks, Director of Operations, Communications Appliances Division Avaya Inc -Feb 2005

Acting General Manager, Anaesthesia and Theatres

"Rosemary, we are writing to thank you on behalf of the Board and personally for the tremendous amount of effort and hard work you have given to ensure that our patients are seen in a timely manner. The Trusts has ensured that from 1st January to 31st March 2005, more than 98% of our patients were seen, treated, discharged, transferred or admitted in less than four hours. Thank you for your personal contribution, you should be proud of what you and your colleagues have achieved."
Andrew Pike Chief Executive, Mid Essex Hospital Services - April 2005

Acting General Manager, Orthopaedics and Trauma

"Rosemary, I am writing to thank you for enabling the Orthopaedic directorate to reduce the urgent additions rate by 50%, reduce the average length of stay for hips and knee joints so that it is now better than the national mean, ensure compliance with the Elective Care Treatment Pathway and increase productivity in day stay lists. I am sure you will agree that these are wonderful achievements, due in no small part to your own contribution, that put the directorate on a very firm footing for the future."
Sue Barnett, Director of Operations Mid Essex Hospital Services - Nov 2005

Programme Director, Sky Network Services
"Mark Smith took on the role of interim Programme Management Director, SNS in August 2007. Mark's leadership of the PMO resulted in over 20 projects being completed in the last year, thereby improving the quality of Sky's network and our customer's experience and achieving significant costs savings."
Mohamed Hammady, Director Sky Network Services - July 2008

Essex Ambulance Services Trust
"On behalf of the Trust, I would like to thank Mark and Rosemary for their contribution to improving our service to patients and the public we serve and I am happy to recommend them to other Trusts in this capacity."
Dr Adrian Noon, Medical Director, Essex Ambulance Services Trust

Uttlesford Primary Care Trust
"Mark and Rosemary, this is just a brief note to thank you for your excellent presentation, which was relevant interesting, very well received and of direct importance to our future strategy."
David Barron Chairman Uttlesford Primary Care Trust - Nov 2003

Awards

Mark Smith received the Cambridge 100's 'Highly Commended Interim Manager' award, in recognition of his operations improvement assignment with a rapidly growing international telecoms company.  The key to this assignment was the reliable delivery of high quality products and improved management of customer communications.

Rosemary Raeburn-Smith was shortlisted for the Health Service Journal "Improving Patient Access Award" at the Grosvenor House presentations in 2006 for her work with Mid Essex Hospital Services Trust. She was also the recipient the Institute of British Management's "Most Promising Manager" in 1990.